Answers to common questions about the SmileGeni API, expected performance, supported patient cases, and troubleshooting. This resource is designed to help you set clear expectations when integrating SmileGeni into your application or sharing it with end users.
Response Times & SLAs
What to expect in terms of processing speed and service availability.
SmileGeni is built for speed. Our service-level agreement guarantees that 95% or more of all treatment predictions complete in 4 seconds or less. In the rare cases where processing takes slightly longer, it will still return in under 10 seconds.
<4s
95%+ of requests
<10s
Remaining requests
Eligible Patient Cases
Which patients and clinical scenarios are suited for SmileGeni treatment predictions.
SmileGeni is designed to work across a wide range of dental presentations. Any patient who wants to visualise an improvement to their smile is a candidate, including:
Patients with missing teeth — the AI can predict how a restored smile would look
Denture wearers — visualise improvements with new prosthetics or implant-supported options
Post-orthodontic patients — those who have completed alignment and are now considering a restorative phase (veneers, bonding, whitening) to further enhance their smile
Patients with discolouration or staining — preview whitening and cosmetic improvements
Patients with worn, chipped, or uneven teeth — preview restorative outcomes
Healthy smiles seeking cosmetic improvement — even patients with good dental health can explore enhancements
In short, SmileGeni works for virtually every patient interested in exploring what their smile could look like after treatment.
Troubleshooting & Service Reliability
How to handle edge cases, connectivity issues, and service interruptions.
Slow loading or timeouts are very unlikely but can occasionally occur due to local network conditions. Follow these steps:
Retry the request — most transient issues resolve on a second attempt
Check your network connection — ensure your application has stable internet access
Check our status page — verify there are no ongoing service incidents
Report the issue — if the problem persists, email help@smilegeni.ai with the timestamp, error response (if any), and a description of the issue
Still have questions?
Our team is here to help with integration questions, technical issues, or anything else you need.