Support

Need help with the SmileGeni API or have questions about the platform? Our support team is available to assist you.

Contact Channels

Email Support

Send a detailed email for technical issues, feature requests, or account inquiries.

lab@aortaaustralia.com.au

WhatsApp

Get fast support via WhatsApp for urgent issues or quick questions.

Open WhatsApp

Request API Key

Need an API key to get started? Send us a request and we'll set you up.

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Reporting Issues

When reporting a bug or issue, please include the following information for faster resolution:

Bug Reports

  • Description of the unexpected behavior
  • Steps to reproduce the issue
  • API response status code and error message
  • Sample request parameters (do NOT include your API key)
  • Timestamp of the request (for log correlation)

General Inquiries

  • Account and API key management
  • Plan upgrades and billing questions
  • Feature requests and product feedback
  • Partnership and integration questions
Response Times

We aim to respond to all inquiries within 24 hours during business days. WhatsApp messages typically receive faster responses for urgent matters.

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